FAQ's

The ship set ground on the shore of this sert gilligan millionaire and his wife my you're sure to get a smile.

General Questions

MailPion has 3 different plans on Pricing page. MailPion plans start at $3 per month.

    No, MailPion is fully hosted on secure servers so there is no need to add any server / hosting from your end.

No, MailPion doesn’t require you to verify any emails in your lists. Although, it is recommended for you to get your email list verified and cleaned before starting campaigns with MailPion.
In order to send outgoing emails through MailPion Free and MailPion Pro, you need to add email delivery server to your MailPion account. Email campaign is sent to your delivery server and then this server delivers your email to your subscriber email list from MailPion. Without adding email delivery server, your email campaign will not be delivered to your subscribers.
      As we use your email delivery server account to deliver emails, you’ll benefit from their fantastic
      deliverability rates.They also fully support Domain Keys Identified Mail (DKIM) and Sender Policy
      Framework (SPF), so your emails will have the best chance of being read.
Yes! It is quite easy. Once you signup for MailPion Free and MailPion Pro Plan, we walk you through every step of the process and after this you would be able to configure and integrate email delivery service provider of your choice with MailPion. Following this, you can upload an email list, add subscriber web pop forms to your website, create email campaign and start sending email campaign. On average, our users start sending their first campaign in under 20 minutes.

 

Trust & Security

 As soon as you add a third party email delivery server into your MailPion Free and MailPion Pro account, bounce and complaint files are added automatically into your email delivery server account. After you receive any bounce and complaint reports, that email get marked accordingly into your email list. Whereas any complain of subscriber responsibility is yours and MailPion is not responsible of your list and your list just belongs to you and so all liability and responsibility related to it also.
      Yes, MailPion Free and MailPion Pro provides a link through which your emails can be unsubscribed. MailPion Free and MailPion Pro automatically unsubscribe them if they bounce or receive complain.Email Lists uploaded by the user/ customer of MailPion Free      and MailPion Pro inside their MailPion account is the sole liability and responsibility of the user/ customer. The Email List belongs to customer and MailPion will not share any copy of any means to other customer or itself for use.
MailPion Free and MailPion Pro connects with all major email delivery providers. Recommended partners include Amazon SES, Aritic Mail, MailGun. Apart from these you can also add other email delivery servers from Mandrill, SparkPost, SendGrid, Dyn, MailJet.
Sorry, we do not welcome email lists from third party vendors. When you upload an email list, it should be clean, bounce and complaint should not be above 3% and 0.1% respectively. Having bounce and complaint above these mentioned limits, your email delivery service provider may suspend your account.
After you start using MailPion Plans for sending email campaigns, you should follow
  the guidelines very carefully.
Yes. Initially, all email delivery service providers impose limit on sending emails and email sending speed. You can even speed this up by requesting extended access after having good email sending reputation.

Services

MailPion Plans provide a detailed report on the outcome of every campaign you send, including opens, bounces, complaints and more.
We have created plenty of tutorials and documents which can help you get started and use MailPion Plan features. Have a look through these documents here. Even if you have any doubt or troubleshoot some issue, feel free to contact us at [email protected]
Absolutely not. Your emails can be sent right away. But, it is recommended for you to get your email list verified and cleaned before starting campaigns with MailPion.

Payments

We currently accept payments made through Visa, MasterCard, Discover and American Express Credit Cards through Razorpay, 2Checkout payment gateway and payment made through PayPal is also accepted.

No! You are under no obligation when you sign up for a free subscription of MailPion Plans.

 Currently, we use 2Checkout, Razorpay, Stripe and PayPal payment gateway for payment processing and subscription management.
 No! We do not store any of your credit / debit card information; they are saved on Stripe, Razorpay, 2Checkout or Paypal servers.

Yes! You can cancel at any time from Billing and Subscription page of your account.

Yes, you can easily export all email list and campaign stats data from MailPion Dashboard before cancelling your account.

Other Questions?

01. Why do I need to verify my account?

We require all of our customers to verify their accounts. This helps to safeguard your account and maintain deliverability for you and all of our customers.

02. How do you measure the number of emails I send?

Every time you send one email to one recipient, it’s deducted as one email credit from your plan. This occurs whether the email is ultimately deferred or sent to spam by the inbox provider.

03. How does MailPion work?

MailPion is a email marketing service provider that acts as an email delivery engine, allowing you to send email without the cost and complexity of maintaining your email marketing. MailPion manages the technical details of email delivery, like infrastructure scaling, ISP outreach, reputation monitoring, and real-time analytics.

04. Can you help me get started? Do you offer deliverability consulting?

Yes! Our Onboarding Specialists can walk you through the entire setup process to ensure your email environment is built for success. You can also work with our Delivery Consultants to evaluate your entire email program and get a detailed assessment to help you identify areas for optimization, such as configuring your acount correctly or diagnosing email deliverability issues.

Still have Questions? then

CONTACT SUPPORT